Returns & Refunds

No Quibble 14-day Return Policy

We offer a 14-day return and refund policy.

Please read our return policy below for further details!

No Quibble 14-day Exchange

If your product is within 14-days of purchase we are happy to exchange your unused item for something else. Please read our exchange policy below

14-Day Return Policy

Non-Faulty Returns

Firstly, if you are reading this we are sorry you are not happy with your purchase!

At The Appliance Outlet we offer all our customers a 14-day no quibble return policy. What does this mean?

This means that once you have received your item and within 14 days of delivery/collection you decide it is not the right appliance for you, we will happily issue you with a full refund or exchange it with something you do like, no questions asked (Well maybe a few!). Simply call us on 01204 796815 or via our contact us page and we will arrange everything for you.

If you collected the item you would need to bring the unit back to us and if the item was delivered we would need to arrange a suitable collection date with yourselves.

If the item is unused and it is a simple case of change of mind, a full refund will be issued. We simply ask customers to be mindful of the condition the item is returned.

Please note: Return of non-faulty items will be at the cost of the customer. Delivery charges during your purchase will also be deducted

If the unit has been used in any way we may offer you a partial refund as this may no longer be in a condition to be sold to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value.

Faulty Return

Secondly, If you are reading this part, we are more sorrier than we were before! But sometimes things can happen that are out of our control. Rest assured we are here to help

It’s important to us to supply products that are fit for purpose, but for your added assurance, it’s also our legal responsibility. To the extent that the products have any cosmetic damage, this will be displayed on the photos of that product on our website.

As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act 2015.

We’ll offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought prior to this date.

If a fault is confirmed within 30 days of delivery, just let us know and you’ll be able to return it for a full refund, or have it repaired or replaced. This includes delivery charges.
If a fault is confirmed after 30 days of delivery (but within 6 months of owning it), just let us know and you can choose whether you’d like us to either repair or replace it for you.

In some cases, we may not be able to offer your preferred option if it is disproportionate to the other (e.g. because it has a much higher cost to us than the alternative). If that’s the case, you’ll still be offered a repair or replacement to fix the issue, but not the choice of either.
If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

If you find a fault 6 months after delivery and you’re able to prove that the fault/defect was there when we delivered it, we’ll offer the same resolution mentioned in point 2.

Manufacturers are best placed to help you deal with manufacturer faults. Sometimes we’ll ask you to get in touch with them to resolve the issue.

You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

Unless otherwise indicated on the product information, the manufacturers will supply a warranty in addition to your rights set out above. In most cases you’ll receive a 1 year warranty covering all parts and labour. In some cases, it may be extended to up to 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

We will supply a 1 Year ‘return to base’ warranty with some of our products. If any product subject to this warranty develops a fault and you want to enforce your ‘return to base’ warranty please call us on 01204 796815 Monday to Friday 9:30am – 6:00pm, or email at sales@theapplianceoutlet. This is in addition to your statutory rights.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.